Frequently Asked Questions
Find answers about our wedding details, acrylic place cards, table numbers, faux pampas accents, shipping, returns, and wholesale inquiries.
Orders and Products
What kind of products do you offer?
We offer thoughtful wedding details for intimate celebrations, including acrylic place cards, table numbers, faux pampas accents, and elegant napkin rings etc.
Are your products suitable for small weddings?
Yes. Our products are designed for intimate weddings, small receptions, and warm celebration tables.
How should I store napkin rings after use?
Store them in a dry place and avoid heavy pressure to help keep their shape and finish.
Shipping, Returns & Order Issues
Where do you ship?
Shipping availability may vary by location. Available shipping options will be shown during checkout whenever possible.
How long does shipping take?
Most in-stock orders are processed within 1–2 business days and delivered within 3–7 business days after shipment. Items shipped directly from China usually take 7–14 business days after shipment.
Personalized or custom items generally require 1–2 weeks for production after all customization details have been received and confirmed. Shipping time is additional.
If your order requires additional time, we will contact you by email. Delivery times are estimates and may be affected by carrier delays, holidays, severe weather, or other circumstances beyond our control.
Can I return or exchange my order?
We do not accept returns or exchanges for non-quality reasons, including change of mind, event cancellation, no longer needing the item, or ordering the wrong style, color, size, or quantity. Personalized and custom-made products are final sale. Used, altered, or unauthorized returns will not be accepted, except where required by applicable law.
If your order arrives damaged, defective, missing, or incorrect, please email support@susuwedding.com with your order number and clear photos. Visible shipping damage must be photographed immediately upon receipt and reported within 24 hours. Missing or incorrect items must be reported within 48 hours. Manufacturing defects that were not visible upon delivery must be reported within 7 calendar days and before the product is used.
Please review our Returns & Refund Policy for complete eligibility requirements and claim procedures.
What should I do if my item arrives damaged?
If your package or item shows visible shipping damage, take clear photos at the time of delivery or immediately upon receipt, before using the item or disposing of any packaging.
Email support@susuwedding.com within 24 hours and include your order number, the shipping label, the outer package, the internal packaging, and clear photos of the damaged item. Please keep the item and all packaging until our review is complete, as additional evidence or a carrier inspection may be required.
Claims submitted after 24 hours or without sufficient evidence may not be approved, except where required by applicable law. Once the issue has been verified, we may provide a replacement, replacement parts, a refund for the affected item or quantity, or another appropriate resolution in accordance with our Returns & Refund Policy.
Wholesale and Event Inquiries
Do you accept wholesale or event planner inquiries?
Yes. We welcome inquiries from event planners, boutique shops, stylists, and small businesses looking for wedding details in small batches.
What information should I include in a wholesale inquiry?
Please include the products you are interested in, estimated quantity, destination country, timeline, and any special requirements.
Do you support small batch orders?
Yes. We are open to small batch wholesale and event inquiries, depending on product availability.
How can I contact you about wholesale?
Please visit our Wholesale page or contact us directly by email with your product interests and quantity needs.
Contact & Support
How can I contact you?
You can reach us through our Contact page or by email. We’re happy to help with product questions, styling details, order issues, or wholesale inquiries.
How soon will you reply?
We usually reply within 1–2 business days. During busy seasons or holidays, response times may be slightly longer, but we’ll do our best to get back to you as soon as possible.
Can I contact you before placing an order?
Yes. If you are unsure about product details, quantities, styling ideas, or whether an item fits your event, you are welcome to contact us before ordering.
Do you offer help with wedding styling or product matching?
We can offer simple product suggestions based on your wedding style, table setting, color palette, or event theme. Please share your ideas, event date, and the products you are considering.