Terms of Service

1. Overview and Acceptance

This website is operated by SUSU Wedding. Throughout the website, the terms “we,” “us,” and “our” refer to SUSU Wedding.

By accessing or using this website, placing an order, or purchasing a product, you agree to be bound by these Terms of Service and all policies referenced in them.

Please read these Terms carefully before using the website or placing an order. If you do not agree with these Terms, you should not use the website or purchase our products.

Our Shipping & Delivery Policy, Returns, Damage Claims & Refund Policy, and Privacy Policy form part of these Terms.

2. Eligibility and Online Store Use

By using this website, you confirm that:

  • You are at least the age of majority in your country, state, or region
  • You have the legal authority to enter into a purchase agreement
  • You will not use the website or our products for any illegal or unauthorized purpose
  • You will not introduce viruses, malware, harmful code, automated attacks, or other disruptive technology
  • You will not interfere with the security, operation, or functionality of the website

We reserve the right to refuse service, cancel an order, restrict access, or suspend website use when these Terms are violated, subject to applicable law.

3. Customer and Order Information

Customers must provide complete, current, and accurate information when placing an order, including:

  • Full name
  • Email address
  • Telephone number when requested
  • Billing information
  • Complete shipping address
  • Apartment, unit, building, or access information when applicable

Customers are responsible for reviewing all order and address information before submitting payment.

We are not responsible for delays, failed delivery, loss, customization errors, or additional costs caused by incomplete or inaccurate information provided by the customer.

Whenever possible, questions about an order should be sent from the same email address used to place the order.

4. Product Information

We make reasonable efforts to display product images, colors, dimensions, quantities, materials, descriptions, and specifications accurately.

However:

  • Colors may appear different because of screen settings, lighting, photography, or production batches
  • Minor variations in finish, texture, shape, or measurement may occur as part of normal manufacturing
  • Images may include decorative props that are not included with the product
  • Product packaging may change without materially affecting the product
  • Availability and inventory may change without notice

Customers are responsible for reviewing the complete product description, dimensions, materials, quantity, customization details, processing time, and estimated delivery information before ordering.

A minor variation that is consistent with the product description and normal manufacturing is not automatically considered a product defect.

5. Personalized and Custom Products

Customers are responsible for the accuracy of all customization information they submit or approve, including:

  • Names
  • Dates
  • Spelling
  • Wording
  • Colors
  • Sizes
  • Measurements
  • Quantities
  • Designs
  • Other personalized instructions

Personalized and custom products normally require approximately 1–2 weeks for production after payment and all required customization details have been received and confirmed. Shipping time is additional.

If special circumstances require additional production time, we will contact the customer using the email address provided with the order.

Any delay in receiving required information, confirmation, approval, or a customer response will extend the estimated production time.

Once production or customization has begun, the order cannot be canceled, changed, returned, or exchanged for a non-quality reason.

Customer-submitted spelling errors, incorrect dates, incorrect measurements, incorrect quantities, or other incorrect customization information are not product defects.

We may refuse customization requests that are unlawful, infringing, abusive, offensive, or technically impractical.

If a customer submits text, artwork, photographs, logos, or other materials for customization, the customer confirms that they have the necessary rights and permission for us to use those materials to complete the order.

6. Orders and Order Acceptance

Submitting an order and receiving an automated order-confirmation email acknowledges that we have received the order. It does not necessarily mean that the order has been finally accepted.

An order is generally accepted when:

  • A standard product enters preparation or is shipped; or
  • A personalized or custom product enters production or customization

We reserve the right to refuse, limit, or cancel an order before acceptance for reasons including:

  • Product unavailability
  • Incorrect product information or pricing
  • Payment failure
  • Suspected fraud or unauthorized activity
  • Unusual order quantities
  • Delivery restrictions
  • Incomplete customization information
  • Inability to complete a requested customization
  • Other reasonable operational or legal reasons

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

7. Prices, Taxes, and Promotions

Unless otherwise stated, prices are displayed in U.S. dollars.

Prices, promotions, product availability, and discounts may change without notice. A price change will not normally affect an order that has already been accepted.

Applicable sales taxes and shipping charges will be calculated and displayed at checkout when required.

Discount codes and promotional offers:

  • Must be entered before payment
  • Cannot normally be applied after an order is placed
  • Cannot be exchanged for cash
  • May be limited by product, order value, customer, date, or other stated conditions
  • May not be combined unless expressly permitted

If an obvious pricing, calculation, or promotional error occurs, we may correct the error or cancel the affected order and issue an appropriate refund.

8. Payments

Payments may be processed through independent third-party payment providers, including card processors and digital-payment services.

By submitting payment information, the customer confirms that:

  • The information is accurate
  • The customer is authorized to use the selected payment method
  • The payment provider may authorize and process the applicable charge

We do not normally receive or store complete card numbers. Payment providers process payment information according to their own terms, security standards, and privacy practices.

An order may be delayed or canceled if payment cannot be authorized or is identified for additional verification.

9. Shipping and Delivery

Processing times, custom-production times, shipping fees, estimated delivery times, tracking, split shipments, address requirements, delivery delays, lost packages, and damaged-package requirements are described in our Shipping & Delivery Policy.

The Shipping & Delivery Policy forms part of these Terms.

Delivery dates are estimates unless a guaranteed delivery service is expressly offered and selected at checkout.

Customers are responsible for allowing sufficient processing and delivery time before a wedding, party, photoshoot, or other event.

We are not responsible for a missed event date when an order was placed without sufficient processing and delivery time.

10. Returns, Damage Claims, and Refunds

Returns are accepted only for verified damaged, defective, missing, or incorrect products.

We do not accept returns, exchanges, or refunds for change of mind, event cancellation, personal preference, ordering errors, or other non-quality reasons, except where required by applicable law.

Personalized and custom products are final sale.

Shipping damage must be photographed at the time of delivery and reported within the period stated in our Returns, Damage Claims & Refund Policy.

Submitting a claim does not automatically qualify a customer for a refund. We may require photographs, video, shipping information, carrier cooperation, or return of the product for inspection.

Verified problems will normally be resolved through correction, replacement parts, reproduction, or replacement of the affected product or quantity. A refund will be considered when a reasonable correction or replacement is unavailable, subject to applicable law.

If only part of a multi-piece set is affected, we may replace or refund only the affected item, component, or quantity.

Complete requirements are provided in our Returns, Damage Claims & Refund Policy, which forms part of these Terms.

11. Order Changes and Cancellations

Requests to change or cancel an order must be emailed immediately to support@susuwedding.com.

We will try to accommodate the request, but changes and cancellations cannot be guaranteed after order processing, preparation, production, customization, or shipment has begun.

Orders cannot be canceled after shipment.

Personalized or custom orders cannot be canceled or changed after production or customization has begun.

12. Prohibited Uses

Customers and website visitors must not:

  • Use the website or products for an unlawful purpose
  • Violate intellectual-property, privacy, consumer-protection, or other applicable rights
  • Submit false, misleading, fraudulent, or harmful information
  • Upload viruses, malware, or malicious code
  • Attempt to gain unauthorized access to the website, accounts, payment systems, or servers
  • Scrape, copy, crawl, or extract website content using unauthorized automated methods
  • Interfere with the website’s operation or security
  • Impersonate another person or misrepresent an identity
  • Submit false claims, altered evidence, or intentionally damaged products
  • Use website content or product materials for unauthorized commercial purposes

Violation of these requirements may result in order cancellation, restriction of access, denial of an invalid claim, or other appropriate action.

13. Intellectual Property

Unless otherwise stated, all website content belongs to SUSU Wedding or is used with permission, including:

  • Product photographs
  • Videos
  • Text and product descriptions
  • Graphics
  • Logos
  • Designs
  • Page layouts
  • Downloadable materials
  • Branding and other creative content

Website content may not be copied, reproduced, republished, modified, distributed, sold, scraped, or used commercially without prior written permission.

Purchasing a product does not transfer ownership of any intellectual-property rights associated with the product, design, photography, or website content.

14. Customer Reviews and Submitted Content

If a customer submits a review, photograph, comment, testimonial, suggestion, or other content for publication, the customer confirms that:

  • The content is accurate and not misleading
  • The customer owns the content or has permission to submit it
  • The content does not violate another person’s rights
  • The content is not unlawful, abusive, defamatory, or harmful

By voluntarily submitting content for publication, the customer grants us a non-exclusive, worldwide, royalty-free permission to display, reproduce, format, and use that content in connection with our website, products, and marketing, unless otherwise agreed in writing.

We may remove or decline to publish content that violates these Terms.

15. Third-Party Services and Links

The website may use or link to third-party services, including payment providers, analytics services, social platforms, delivery services, plugins, or external websites.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of independent third-party websites or services, except to the extent required by applicable law.

Use of a third-party service may be subject to additional terms imposed by that provider.

16. Privacy

Personal information is collected, used, stored, and shared as described in our Privacy Policy.

By using the website or placing an order, customers acknowledge that their information may be processed as necessary to:

  • Complete payment
  • Produce or customize products
  • Fulfill and deliver orders
  • Send order and tracking communications
  • Provide customer service
  • Prevent fraud and protect website security
  • Comply with legal obligations

The Privacy Policy forms part of these Terms.

17. Errors, Inaccuracies, and Availability

The website may occasionally contain typographical errors, inaccurate information, missing information, or outdated content relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Inventory
  • Availability

We reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary.

If an accepted order is materially affected by an error that cannot reasonably be corrected, we will provide an appropriate refund.

18. Website Availability and Disclaimer

We make reasonable efforts to maintain an accurate, secure, and available website, but we do not guarantee that:

  • Website access will always be uninterrupted
  • Every error will be corrected immediately
  • Every feature will always be available
  • The website will be completely free from security threats
  • Product information will never contain a temporary error

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SUSU Wedding will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the website or purchase of a product.

This may include loss resulting from:

  • Website interruption
  • Loss of data
  • Missed events
  • Lost profits
  • Business interruption
  • Reliance on estimated delivery dates
  • Unauthorized third-party access outside our reasonable control

Where liability cannot legally be excluded, our aggregate liability relating to an order will generally not exceed the amount paid for the affected product or order, except where applicable law requires otherwise.

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

20. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation interruptions
  • Carrier disruptions
  • Customs or government action
  • Labor disputes
  • Supply shortages
  • Power or internet failure
  • Public-health emergencies
  • Other force-majeure events

We will make reasonable efforts to communicate material delays and provide an appropriate solution where required.

21. Payment Disputes and Duplicate Compensation

Customers are encouraged to contact support@susuwedding.com before opening a payment dispute so that we have an opportunity to review and resolve the issue.

If a payment dispute or chargeback has already been opened, any refund or resolution may need to be processed through the applicable payment provider until the dispute is closed.

A customer cannot receive both a payment-provider reimbursement and a separate refund, replacement, or other duplicate compensation for the same issue.

Nothing in this section limits any non-waivable rights provided by applicable law or payment-provider rules.

22. Termination

We may suspend or terminate website access, refuse service, or cancel an unaccepted order if a user:

  • Violates these Terms
  • Uses the website unlawfully
  • Attempts fraud or unauthorized activity
  • Interferes with website operation or security
  • Abuses customer-service, payment, or claim processes

Termination does not affect rights or obligations that arose before termination.

23. Severability and Waiver

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

Failure to enforce a provision on one occasion does not waive our right to enforce it later.

24. Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement between the customer and SUSU Wedding regarding use of the website and website purchases.

They replace previous website terms concerning the same subject matter.

25. Changes to These Terms

We may update these Terms by posting a revised version on this page and changing the “Last updated” date.

Changes apply to future website use and future orders after the revised Terms are posted.

The version in effect when an order is placed applies to that order. Later changes will not be applied retroactively, except where required by applicable law.

26. Contact Information

For questions about these Terms or an order, please contact:

SUSU Wedding
Email: support@susuwedding.com

Please include your full name, order number, and a clear description of the issue when contacting us about an order.

Email is our official customer-support channel for website orders.

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